LS – Troika Consulting

What is meant by it?

Troika consulting is an agile liberating structure that can help an individual in seeking knowledge about things that he did not know. Any individual can come up and ask the other person for some insight on the issues that they had been facing for a long time, and the wisdom that they receive from the other person will help them in finally getting a solution to their problem. Therefore, it is peer-to-peer coaching that can help individuals in revealing patterns with the advice and support of their friends or colleagues.

How is it done?

Firstly, you will have to ask the group what kind of help they need and what challenges they have been facing. Each group can have three members. Only chairs would be provided to each group. In every segment, one participant will be the client, whereas the other two members will be the consultants. Every participant will be given an equal opportunity to coach and receive advice.

Each participant will share his challenge with the other two group members in 1-2 minutes. The consultants can ask any further questions from the participant for another 1-2 minutes. Then, the client will turn around, and the consultants will produce their suggestions and ideas for 4-5 minutes. After this, the client will turn around and let the consultants know what he or she valued the most about this experience for 1-2 minutes.


What is its purpose?

It helps people in being able to ask other people for advice and also builds trust among people. Together they can find a solution, which strengthens their problem-solving skills. Troika consulting can also improve your listening and consulting capabilities.


What are its Trips and Traps?

Make sure that you form groups of participants with different roles. Every participant should offer complete support and think about the challenge analytically to give important advice to the client. If one round of coaching does not satisfy the client, then do another segment. Participants should take risks while keeping this thing in their mind that they should not offend their client.

Examples – Where can you use it?

Troika consulting helps in the following circumstances:

  • Staff meetings
  • Presentations
  • Conferences

— Slimane Zouggari

LS – Appreciative Interviews

What is meant by it?

For anyone to be successful, one must be positive instead of negative. So, with the help of this liberating structure, a group of people would sit together and talk about their success stories instead of crying about their problems. Therefore, when a group of people would share their stories under an hour and come up with a list of factors that are necessary for success, it would help to bring a positive change to any organization. This organizational structure is an agile approach to project management.

How is it done?

Appreciative interviews are carried out by first asking everyone to tell a story where they had to work on a challenge, and they are proud of what they had accomplished. You have to pair up with someone and tell them your success story. No tables are needed to carry the interview out; you will only require chairs. There can be an unlimited number of groups.

A paper and flip chart will be given to everyone. Each participant will have equal time to contribute. In the first 3 minutes, the instructor will be telling the participants what kind of story they are supposed to tell each other.

Participants will then pair up with each other and 7-10 minutes will be given to each participant to tell their success story to their partner. Then, a group of 4 participants would be formed where each participant will retell the story of his partner to the group. Other group members will be taking notes while listening to the story. Insights and patterns would be collected on a flip chart. Everyone will get 15 minutes to summarize the assets and conditions. Then, you will ask everyone as a whole that what conditions will help in getting success.

Why is it used?

Appreciative interviews can be used for spreading positivity and knowledge so that everyone will know how to achieve success in a specific field. When you know the proper path to get success for something, you will follow that path.


What are Tips and Traps?

The participants should not to bring up any negative story and engagingly tell their success story. Ask the participants to give a title to their respective partner’s story. Make sure that you can show the patterns in every story.

Examples – Where can you use it?

Appreciative interviews can be used in the following circumstances:

  • It would help in revising college courses.
  • It would help in repairing a doctor-patient relationship.
  • It would help in building trust with an NGO.

— Slimane Zouggari


What is meant by it?

TRIZ is a problem-solving analysis that can help a group of people to let go of the knowledge that they had which was hindering their success. Therefore this organization structure helps in agile project management. The question asked in TRIZ is that things we must stop doing so that we can finally make progress.

How is it done?

TRIZ a three-step process in which you will have to ask all the participants to make a list of the things that would lead you to the worst result. Then, ask the participants to go over that list and ask them whether they have been doing any of these things and to be brutally honest while making another record in which they will write down their counterproductive programs. When they have done this, ask them to throw their second list and decide which steps will help them in finally getting a desirable result. The allotted time for each segment is 10 minutes.

A paper would be given to all the participants. There can be as many groups as you wish for there to be. Chairs and tables must be provided too. Everyone will be participating equally in a group of 4-7 participants. Each group will be following the 1-2-4-all technique in every segment.

What can it be used for?

It helps people in finally discussing the things they would not even think of speaking about, which will make it possible for people to achieve the goals that they could not because of certain activities.

What are its Tips and Traps?

Try to create a fun environment and don’t be too serious. Don’t come up with new ideas, instead talk about what things you should not do to make progress. Give the participants enough time so they can figure out what they have been doing wrong in the past. If a group looks confused, then help them.


Examples – Where can you use it?

You can use Liberating structure: TRIZ in the following circumstances:

  • To help institutional leaders to reduce diverse voices.
  • To help IT professionals not to build an IT system that is not wanted by anyone.
  • To make sure the leadership groups are doing their work correctly.

— Slimane Zouggari

Agnostic Agile

What is it?

Agnostic agility in information technology is the use of best practices and procedure for the efficient working of the business. It states that one framework never works best for every client, the practitioner has to address the problems of clients to achieve a higher level of agility.

What are the 12 principles?

The twelve agnostic agile principles are the following:

  • To care about the client interest first and empower them.
  • I will put my all efforts, knowledge, and practical experience that fulfils the customer’s needs at best.
  • I will focus on what the customer need is instead of pushing with is not needed.
  • I will work best to overcome all the hurdles that come in the way.
  • I will share my all experiences and knowledge to improve agile practices.
  • I will give respect to structure, work according to it, and will appreciate those who help in developing the framework.
  • If there will say something beyond my knowledge, I will accept it and seek help from other practitioners.
  • I never hide the choices that benefit the customers and mislead someone by saying I know when I do not know.
  • I will use traditional approaches as well when agility is not enough.
  • I will stay from become dogmatic because it is non-agile.
  • Sometimes the agility is not the end, so I will find the other ways that better the agility.
  • I will share my knowledge with the community and learn from it to give the benefit to the both.

Why is it useful?

Agnostic agility is useful because it helps the clients by providing them the best agility that will help to meet all the needs and fulfils all the requirements.

What is the difference with other agile methods?

You will find many other management frameworks like a waterfall, Kanban, scrum and all these have different methodologies. Scrum is a complex and rigid framework while the other two are easy to use and implement.

— Slimane Zouggari

RACI Matrix

Are you running some business or owns a company but it is hard for you to manage all the task and tracks? Then try to shift your all schedules on RACI Matrix. Many of you did not know about what is RACI Matrix so let us discuss it in detail.

What is a RACI?

RACI Matrix is a useful tool that use to organize tasks, roles, and responsibilities of a single or many persons working in a company. It helps to restrict the confusion over the division of roles or responsibilities between different employees. The RACI stands for Responsible, Accountable, Consulted, and Informed.

How does it work?

For using RACI Matrix, first, identify all the important roles related to the completion on a single task. You have to give a clear description of the project as well. Always keep in mind that there should be one person related to the single role like for accountability there should be single person otherwise it will end with a conflict. There should be one consulted member and one to informed for a single task.

Why is it used?

RACI is used to assist you in identifying the workload on each employee. It gives you the details regarding which task or role is assigned to which person. This is an effective tool and used to increase the productivity of work and to prevent from miscommunication between the owner and employees because everyone is connected through this loop. If there is something wrong, and RACI will pick out the person behind the problem to ensure the accountability.

 What are the alternatives?

You will find many alternatives to RACI matrix that one can use in managing the projects. Some of them are for instance:

  • RACIO:

This project management tool identifies responsible, accountable, consulted, informed, and omitted.

  • ARCI:

Another alternative that one can use to manage the projects is ARCI, which states accountable, responsible, consulted, and informed.

— Slimane Zouggari

The Toyota Way

Have you ever heard about the Toyota way or “the Toyota way 2001.” It is set of some principles and behaviors that Toyota introduces to underline the production system and managerial approach. These all principles are specially designed to ensure reliability and quality. Toyota is an excellent motor corporation that is manufacturing high-quality motors vehicles as compared to other competitors. The Toyota way explains the philosophy behind Toyota reputation due to management and business principles.

The Toyota way principles:

The Toyota way offers 14 principles categorize in four sections. The Toyota principles are the following:

  1. Management policy should base on long-term philosophy to attract buyers.
  2. Always use the right and continuous system to produce the right results and to solve the problems.

iii.    Avoid over-production and over-use of material.

  1. To Care about people and equipment and minimize the workload.
  2. Anyone in Toyota can stop the working to address the problem and ensure the quality work.
  3. Empowerment of employees for continuous improvement.

vii.    A 5S program that includes sort, Straighten, Shine, Standardize, Sustain.

viii.    Use reliable and tested technology.

  1. Employees should understand the philosophy, work, and technology.
  2. Hire those who can follow Toyota’s philosophy.
  3. Keep a good attitude with suppliers as well.

xii.    Check and balance on working

xiii.    Do not make hurry in taking decisions

xiv.    Be a learning organization, listen to critics, and improve yourself.

Toyota’s six rules:

Toyota prepares six rules for in time and effective manufacturing called “Kanban.” Kanban is a Japanese word means visual card.

  • Defected products will never pass further for the process.
  • The movement of material is made only with Kanban but not without it.
  • Just take those items, which are needed.
  • Stabilize the procedure to limit the pending requests.
  • Always mentioned that the specific item is requested.
  • The supplier should provide material that is required to prevent wastage.

— Slimane Zouggari

Agile Coach

People hire an agile coach outside the company to improve the organization working standards, but it is important to go for the right person who knows how to handle things and make progress.

What is the job of an agile coach?

The agile coach job is to bring change in the culture of an organization. This cultural change helps to ensure the visibility and transparency in all the projects. Agile coach finds out the ways for the company development and urges the organization to rethink and change its working ways. The addition of agile coach positively influence the individuals, groups or team, and the entire organization. One can hire an agile coach for temporary or permanently.

What does he do?

The agile coach has many responsibilities to fulfil:

  • He serves as a guiding person or mentor to the persons working on a task.
  • He is monitoring all the task completion process to make it better, efficient, and productive.
  • He facilities in improving and solving the matters and group dynamics.
  • He keeps an eye on all interactions happening between different employees in the company.
  • They sometimes introduce the old or new ways to solving up things while playing a teacher role.
  • The agile coach also masters in handling technical issues so if there is some technical problems occur in the company, and he could give the best advice.

What does not belong to the agile coach job description?

Agile coach is not responsible at all for some other tasks as he is not responsible for the delivery of projects or reporting progress reports to the task manager. It has to focus on company growth through completing projects instead of ensuring the personal growth of each employee working on the project. He did not have to teach the employees how to work and take steps.

— Slimane Zouggari

LS – Wicked questions

Liberating structures: Wicked questions

What is meant by it?

Asking wicked questions during presentations, meetings and conferences is another great way used by the agile community for making sure that everyone engages in the discussion. It helps to sharpen everyone’s ability to think more strategically. Therefore, when you ask wicked questions, the participants will have to open their minds and think strategically to answer your question.

How is it done?

Begin the session by asking everyone which complementary strategies do we need to follow to be accomplish our goals. You can make a group of 4-6 people. Everyone should be equally involved in the discussion. Participants can either participate individually or they can form small groups or work as a whole. Once the groups are made you will explain them what wicked questions are. For 5 minutes each pair will be discussing about the wicked question format. In the next 5 minutes, each group will select their most strong wicked question. Then, everyone as a whole shall pick out the most powerful wicked questions within 10 minutes.

Why are wicked questions important?

It will help you to develop your innovative strategies so that you can move forward and evaluate your decisions. You will be able to use your creative skills and engage with other people.

Tips and Traps

Following are some tips and traps that may help you:

  • Every participant should answer both sides of the paradox.
  • A variety of examples should be used.
  • Try to work in circles.
  • Don’t use nasty question.
  • Don’t ask questions related to data.
  • Let everyone participate equally and give in their ideas.



Wicked questions can be used in the following circumstances:

  • They can be used for parental advice.
  • For helping leaders to keep the public involved plans.
  • To manage huge global operations.
  • In functional departments including HR, legal, etc.

— Slimane Zouggari

LS – Nine Whys

Liberating structures: Nine Whys

What is meant by it?

In the world of the agile community, the ‘Nine Whys’ play a great role as these liberating structures can help in making everything more clear and simple. Whenever you are discussing something with a group, always make sure to explain your point with clarity. Once the point is clarified only then you should move onto the next question.

How is it done?

Firstly, you will ask everyone what would they do if they were working on a specific matter and then ask them to make a short list of tasks. After that, you will have to keep asking them ‘Why’ related questions nine times so that the participants can get understand their work in a deeper way. There should be chairs for people to sit on without any tables and the number of groups can be unlimited. Everyone will be participating equally. First pairs will come, then groups of four people will come and then everyone will come as a whole. Every person will be interviewed by his partner for 5 minutes. Each pair will then share their experience with another pair for five minutes.

What is its purpose?

This technique will help you in knowing the importance of group members and it will also help you in organizing a momentum through your stories. Therefore, you will have to provide clear answers so that everyone can move forward.

Tips and Traps

You will need to focus on the following tips and traps:

  • Always try to avoid judging other people and make sure that everyone feels welcomed and comfortable to work with you.
  • Have fun with your partner and keep on asking them ‘why’.
  • Keep digging in for more information by using the ‘why?’ questions as much as you can.
  • Keep the stories shared between you and your pair confidential.


Following are some of the circumstances where you may have to use this liberating structure:

  • To clarify the purpose of launching a new product.
  • In the start of any coaching session.
  • To clarify your person purpose as an individual.
  • To clarify why you are launching a collaborative research work.

— Slimane Zouggari

LS – Impromptu networking

Liberating structures: impromptu networking

What is impromptu networking and what is made possible?

Impromptu networking is another kind of liberating structure, which is very beneficial for the agile community. It can be used to grasp the attention of a group of people on a particular problem so that they can solve it. It helps in problem-solving. People tend to lose their focus on things, which is why they can solve a particular problem, however with the help of impromptu networking you will be asking questions in 20 minutes to address a specific problem. You will make sure that everyone is attentive and you all will work together to figure out how to solve the problem.

How is it done?

First of all, you will invite the audience into the discussion by asking them questions related to their main aim to be a part of this group. Make sure that the participants are allowed to sit in an open space without any obstruction. Everyone should be given an equal opportunity and time to speak. You can either make pairs by yourself or allow them to form their own group with strangers or people they know. Three rounds are held in each round every person is given 2 minutes to answer the questions.

What is its purpose?

The purpose of liberating structures is to make sure that everyone engages in solving the problem by answering thee question. It will also help shy people to be a bit more confident. Sometimes little suggestions can make a significant change.

Tips and Traps

Here are some of the tips and traps that may help you.

  • Ask one challenge question.
  • Ask one give and take question.
  • Ask engaging questions from the participants.
  • Before you being a meeting you can use impromptu networking.
  • You can use bells to enter the other round.
  • Ask open-ended questions.


You can take help from this kind of liberating structure in the following circumstances:

  • To make a deeper connection with the class, the professors tend to ask questions like, “Why do you want to attend this class?” or “What do you think you will learn from this class?”.
  • People can use impromptu networking to start a cross-functional or interdisciplinary learning session such as with judges and lawyers.

— Slimane Zouggari