Kano Model is focusing on maximizing client satisfaction with regards to a software development project. It is something that you should never ignore when you are working on a software development project. That’s because it can contribute a lot towards the overall success that you will be able to achieve at the end of the day. That’s because all the time and effort that you spend on developing the software will be in vain, when the client is not happy about the final product that he is getting.
In order to make sure that the client will not be satisfied about what he is getting at the end of the day, it is important to go ahead and implement Kano Model to the agile development methodology. You will need to pay attention towards three important parameters when you are applying Kano Model into agile software development methodology.
As the very first thing, you need to get a clear understanding about the basic and mandatory expectations of the customer. These expectations are the features that must be present in the product that you develop. If you ignore to implement these features, customer will not be able to use your system for business purposes. As a result, you will end up with a dissatisfied customer. For example, if you are trying to introduce a hotel booking website, a hotel search functionality must be available.
The second parameter that you should be concerned about is the desired quality. This represents the characteristics of the system that you develop, which are in a position to ensure customer satisfaction at the end of the day. They are often related to the performance of the system. You should never ignore the delighters such as the user-friendliness of the system that you develop, which can help the customer to make his life easy. You need to be mindful about these parameters when you are creating the product backlog.
— Slimane Zouggari